Win Elements

Support

Win Elements Support

A real answer, from a real person. Usually the founder.

I’m John — inventor of Safe Pouch® and a full-time public school teacher. I answer tickets before school, after 3:30 PM Pacific, and evenings — almost always within one business day.

Replies within one business day

Safe Pouch® Repairs

Broken lock, damaged pouch, worn stud. Ticket → return label → repaired & shipped back free.

3-yr warranty · student damage included

SLEEDU

Logins, course setup, roster imports, gradebook, feature requests. Include your school code.

SafePouchPass

School-code access, roster CSV imports, dashboard & staff account questions.

MySafePouch

Pouch assignments, loaners, intervention logs, watch list, and reorder help.

Everything Else

Orders, quotes, TIPS purchasing, W-9s, funding, Pouchbook, sponsorships — if it touches Win Elements, it belongs here.

1Include your school name — and your school code for software issues. It’s the #1 time-saver.
2One issue per ticket — three small tickets get solved faster than one big one.
Need it faster?
Email hello@winelements.com — answered every evening, usually same-day.
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